Deployed Sites Offline Email Notification
Minetta Gould
Merged in a post:
Report of inactive networks
Thomas Schurter
A report / data export from which inactive networks are also visible. Today's reports only contain networks that also had queries in the defined period.
The current solution is to call up each network / organization and check it manually.
Minetta Gould
Merged in a post:
Traffic Anomaly Detection and Notification
Dedric Ramsey
It would be useful if there was a notification for a marked decrease in traffic for a site; for instance, if traffic from a site drops to zero. We had an instance where a site on Comcast was upgraded with SecurityEdge enabled by default, which of course blocks DNS Filter. Anomaly Detection would detect this drop in traffic.
R
Ryan Poppa
While this isn't doable in a report yet, this can be done on the sites/networks page and is therefore exportable via CSV. There is an "offline" at the top that can be used to filter for all sites that are currently "inactive". See the attached screenshot. Leaving open since the request is for a report, but there is a workaround which may solve the needs for those that are looking.
Thomas Schurter
@Ryan Poppa
Thank you for your feedback. As you mentioned, the report works at the customer level, but not at the CSM level. There, all networks are displayed as active. Only in the detailed view can you see that a network is inactive.
S
Steve Staden
Merged in a post:
Outage notifications
Sproktek Vura
Can DNSFilter introduce a feature to email or sms administrators when sites go offline?
Jesse LaClair
Second that
Samuel
Adding my name to this. Seems like it just makes sense :)
Aliese
marked this post as
open
Blaine Yeager
Aliese: What does open mean?
Mikey @DNSFilter
Hi Blaine Yeager. We're updating statuses to reflect actual progress. This request, email notification for offline sites, is not currently planned. Not abandoned, just not in a state of progress at the moment.
Thanks for the prompt response.
Peter Wilcox
I would love to have webhooks associated with this for potential for MS Teams / Slack notifications.
Mikey @DNSFilter
marked this post as
up next2
Karik Hill
Mikey @DNSFilter: I noticed that if a site has RCs deployed inside it, then it will stay green if those RCs have connection. This would need to be uncoupled to make this effective. imo, the most pressing reason to alert on this for an MSP is an unexpected IP change.
Mikey @DNSFilter
That is a good observation Karik Hill. We'll keep it in mind when planning out alerts of this type. Thank you!
Based on your comment, I assume you utilize dynamic DNS for some of your sites. How do you typically manage those IP address changes?
Karik Hill
Mikey @DNSFilter: We use HE.net DDNS. Which usually isn't an issue, but we've seen funk things happen before. Where we have issues as an MSP is more at sites that aren't fully managed and therefore have internal IT that might make unannounced changes. IMHO, the best use of this would be something like "no traffic from site over x (24?, 48?) hours. I cant see how it's realistic to use this as a proxy for connectivity monitoring at a site.
Mikey @DNSFilter
That is cool. I did not know HE had a DDNS service.
Does internal IT make a DNS resolver change because the dynamic IP changed and something "funky" happened?
Derek
Josh Lamb: Actually I think that alert option would bring extra value to DNSfilter as a multi-purpose service. We have sites that go offline several times a year due to weather, power, ISP service outages and to be alerted when this happens would be beneficial if DNSFilter had that capability. Thanks.
Mikey @DNSFilter
Derek: We are currently working on an Alert system and currently plan to include Site Status as one of the alerts. I'm marking this feature request as planned. Stay tuned!
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