Insight when selecting my own MSP site should be limit to my MSP site
launched
Jeff
I find it weird. That when I select Insight on any customer site, Insight actually gives me their data. It lists All organizations (customer site)
When I pick mine, it just lists All organizations.
There is no difference in the Insight report when switching between the global and the auto created first location.
This means the insight isn't limiting or providing any information for our office like it does for our customers
Minetta Gould
marked this post as
launched
Reporting and Insights now show the correct MSP Organization data.
Mikey @DNSFilter
Hi Jeff, thanks for the feedback. We are gathering preferences for a centralized MSP dashboard. Your request falls into that category.
When logged in as a MSP administrator the default view on Insights reporting is All Organizations. Would you prefer the All Organization view only in the MSP dashboard?
Jeff
Yes, but its not really a preference. I am really asking for is sort of more "intellectual" consistency. It seems like the default settings for MSP dashboard are bleeding over to our container under MSP Organization.
I can select any other MSP Organization container, go to reporting, select insight. It is filtered automatically to just have that customer.
Yet when I select our container under MSP Organization, go to reporting, select insight. There is no filtering. I sort of feel shouldn't this be working the same as all the others sites.
SO, its not really that I am asking or saying I prefer the All Organization view only in the MSP dashboard. But its feel more like a bug. If the menu for every other singe site shows / filters to the site only. I would like to see the same information/approach on ours.
Mikey @DNSFilter
I took a closer look and see what you mean. It's a bit confusing that both the MSP global view and the MSP local org view are the same by default. We'll bring it up for discussion. Thanks for clarifying.
Also, the organization/site search feature is often overlooked. It's not a solution but allows you to navigate between orgs/sites. I've included a screenshot.