Temporary Bypass for Troubleshooting
Mark Porter
The ability for a non-admin user to bypass the RC if a device is having issues resolving DNS requests would be very beneficial in our org. That would at least help us to determine if the issue had to do with DNSFilter when it comes to internet connectivity issues. With most users being remote, we're a bit limited with getting hands on the keyboard for support. I know there's other ways to accomplish this (outside of using the RC), however, having something built into the RC would really help.
Suitable solutions could include providing users the ability to temporarily disable the RC from the system tray/menu bar or being able to disable it via some sort of bypass code. We'd want to ensure this would be done only for troubleshooting purposes so some sort of alerting (similar to uninstall notifications) would be great.
Steve Staden
Merged in a post:
Ability to quickly disable desktop app
James
The new desktop app is great. One feature that would be useful for power users, is the ability to quickly disable it though. Maybe by a right click => Suspend DNSFilter, which can popup a warning, and have the icon turn red if the user confirms deactivation.
The main reason for this is that sometimes we have power users who are using DNS outside of a browser, and it's not easy for a user to confirm if DNSFilter blocks something outside of a browser. It's would be much easier to suspend protection and retry the LOB application as a test as opposed to killing DNSFilter with task manager or uninstalling it to test.
Steve Staden
Merged in a post:
New Windows Roaming Client Icon Function
Teresa
Would it be possible to add a function to the Windows Roaming Client computer icon that allowed a user to temporarily stop the filter with a pin # (like you can do with the Android Filter App) if need be, to prevent having to uninstall and reinstall the filter?
Steve Staden
Merged in a post:
Windows Icon Temporary Stop Function
Teresa Newsome
Add a function to the Windows Roaming Client computer icon that allowed a user to temporarily stop the filter with a pin # (like you can do with the Android Filter App) if need be to prevent having to uninstall and reinstall the filter?
Tomasz
This, plus the ability for admins to temporarily disable DNS on remote devices from the management page app.dnsfilter.com
Gregory Brown
I agree that if were possible to disable a policy temporarily, that would be an ideal troubleshooting tool.