View all Support tickets for my Company | Voters

View all Support tickets for my Company

launched

David Bourgeois

I can view my support tickets, and any support ticket I am CC'd on. However, I cannot see all support tickets for Lavoda (my company). I would like for this feature to be added.

May 9, 2023

Joel Biddle

Is this launched for David and his company, or for everyone? How can I view all of my company's support tickets? I can only view my support tickets and those on which I've been CC'd.

Chris Todd

Joel Biddle: You have this capability. Log into Help Center, check Activities, and select Organization requests.

Joel Biddle

Chris Todd I do now because I opened a support ticket to see if there was something I was missing, since this feature is marked as launched. It seems that this feature exists but isn't turned on by default for owners of accounts. I had to request it be turned on for this launched feature to be available to me.

Steve Staden

marked this post as

launched

David Bourgeois

Perfect! Thanks

Steve Staden

marked this post as

in progress ( live <90 days )

Steve Staden

David - I chatted with our support team and enabled an option for all Lavoda users to see all of your company tickets now. Let us know what you think when you have a chance.