Fields displayed in DNS Query Log are blank in CSV export
K
Kevin Dominicke
Hello,
We are experiencing an issue when exporting events from the DNS Query Log to a CSV file.
Some fields that contain visible information in the DNS Query Log interface are exported as blank values in the CSV file. One example is the Local User Name field, which is populated in the interface but contains no value in the exported file.
This information is important for correlating DNS queries with the corresponding users and conducting security investigations.
Could you please confirm:
Whether this behavior is a known limitation of the CSV export;
Whether any additional configuration is required to include this information;
Whether there is another export method or API that provides all fields displayed in the interface;
Whether this issue can be fixed so that the Local User Name field and other visible fields are correctly included in the export.
Thank you.
Minetta Gould
Hey Kevin Dominicke, thanks for flagging this — and you're not alone, we've seen a couple of reports of this coming in.
Our engineering team is actively investigating the root cause, but in the meantime we have a workaround we'd like you to try:
- Navigate to the affected Client Org in your dashboard
- Go to Organization > Settings
- Instead of Inherit from Global Privacy Mode, selectStandarddirectly at the Organization level
- Re-run your export and check if the user attribution fields populate
We believe the issue may be related to how Privacy Mode inheritance is being applied at the Client Org level. Confirming whether this resolves the issue for you will help our team nail down the root cause.
Let us know how it goes! 🙏
K
Kevin Dominicke
Olá,Minetta Gould,
Obrigado pelo retorno e pelas orientações.
Apliquei a alteração sugerida, e após a alteração, realizei uma nova exportação dos eventos do DNS Query Log e confirmei que os campos de atribuição de usuário, incluindo Local User Name, foram preenchidos corretamente no arquivo CSV. Portanto, a solução alternativa resolveu o problema em nosso ambiente.
Agradeço novamente pelo suporte e pela agilidade no atendimento.