Latest 3.3 patch breaking internal queries. | Voters

Latest 3.3 patch breaking internal queries.

Skerdilaid Hoti

Breaks all local domain inquiries.

Shane Clay

I am seeing a similar issue, particularly with remote sites that are set up with a VPN tunnel back to our servers. Users are not able to access file shares by name, but by IP address only. Does not occur locally.

Minetta Gould

👋 Thanks for flagging this, Shane Clay and sorry to hear local domain communication has been giving you trouble after updating to v3.3.0!
After digging into the original post, the issue turned out to be environmental rather than a bug with the agent itself. The fix is to make sure your local domains and resolvers are properly configured in your DNSFilter tenant. Here's what to check:
Add your local domain
 (e.g. mycompanyresource.com
) to the Local Domains
 page in your tenant—any local domain that doesn't end in .local
 needs to be listed here explicitly
Add your local DNS resolvers
 alongside it—these are the resolvers that should handle those local queries instead of being sent to external servers like Google or Comcast
Order matters!
 Place your local resolvers higher in the list, as they're tried in the order they appear
Once those are in place, the Roaming Client will route local domain traffic correctly. 
Here's a link to our knowledge base on setting up local domains and resolvers that might be helpful to review as well. 
If you're still running into issues after making those changes, please open a support ticket
 and provide the information requested in previous comments so the team can investigate the issue.

Shane Clay

Minetta Gould that did the trick. Thank you very much, especially for the quick reply!

Minetta Gould

Thanks for reaching out, Skerdilaid Hoti—what you’re describing isn’t expected behavior for the 3.3 Windows agent release.

To help us properly investigate, please open a

support ticket

and include the following details from an impacted device:

Diagnostic logs from an impacted device
Your
Local Domains
and resolver configuration
Any
override file configurations
you’ve applied

That information will help our team determine what’s causing local queries to fail and get you back up and running as quickly as possible.