📢 Product Update: Enhanced Visibility into License Usage
Release Date:
July 22, 2025 Applies to:
Self-Service Customers and Distributor Accounts (e.g., Pax8, N-Able)✨ What’s New?
We’ve introduced updates to the
Billing
and Subscription Management
pages in your DNSFilter portal to give you clearer insight into your license usage
. These enhancements are designed to help you understand where your usage stands, and make informed decisions about your account without impacting your current billing
.These changes affect two specific user groups:
🧾 Self-Service Billing Page Updates
Roaming Clients (RCs) Actual
Displays the actual number of Roaming Clients deployed in your environment.
Network Devices Actual
Estimates how many non-RC devices are using DNSFilter, calculated based on DNS activity
(1 license per
10,000 DNS queries per day
)Recommended Licenses
A simple total showing how many licenses you should have based on your RC and network traffic.
Note:
These numbers are informational only
. You will not be charged differently at this time, and no action is required.🤝 Distributor Subscription Page Updates
For customers who purchase DNSFilter through distributors like Pax8 or N-Able, the Subscription page now includes:
- Roaming Clients Actual
- Network Devices Actual
- Recommended Licenses
You can now see your actual deployment across sub-orgs and compare it to your licensed count, helping ensure accurate provisioning and better forecasting.
🎯 Why This Matters
These updates:
- 🧭 Help you monitor under- or over-utilization of your DNSFilter licenses
- 🔄 Prepare you for future improvements, including easier license adjustments
- 💼 Support your billing accuracy while giving you time to assess and adapt
💡
These metrics are for visibility only. We are not enforcing license counts based on this data currently.
🔜 What’s Coming Next?
We’re working on:
- 🛠 Tooltips and interface improvements for better clarity
- 🚀 New UI for manual billing customers (currently in beta - contact us to participate)
🙋 Questions?
If you have questions or would like to see these updates applied to your account, please reach out to
📧 or contact your Customer Success Manager.
Thank you for being a part of the DNSFilter community as we continue to build a more transparent and intuitive experience!