Request for additional information fields in Block Request form
Blake Duhamel
I work for an MSP organization and across our deployment of roughly 8k agents the Block Request form has been working as expected. Over time though, we have discovered instances of a block request investigation where it would be useful for the following features in the Block Request Form. While I can understand that our current naming scheme of a short-code may not have been the best naming convention initially, I don't want to start manually re-naming every policy if it could be helped.
-(A) the host-name of the roaming client where the request came from if applicable
-(B) the organization the roaming client was either installed under or the organization that the referenced filter policy is located under.
Example situation for requested features:
During a recent block request investigation, the tech performing the investigation discovered that the roaming client appeared like it was installed incorrectly under a different organization based off the filter policy flagged. With no global way to search for a specific roaming client to see where it was, the tech determined that the best course of action was re-installing the roaming client which resolved the issue.