When someone submits a whitelisting request, the email is sent from support@netalerts.io. Since I have my email configured to route to our help desk system, this triggers an automatic response with a ticket number and details. As a result, your system generates a new request and sends it back to us via support@dnsfilter.zendesk.com, creating an unnecessary loop.

To resolve this, I suggest using a non-reply email address, such as no-reply@netalerts.io, for outgoing whitelisting requests. This would prevent help desk systems from automatically responding and creating a feedback loop.