Use Non-Reply Address for Whitelisting Request Emails to Avoid Feedback Loops
launched
M
Matthew Dreher
When someone submits a whitelisting request, the email is sent from support@netalerts.io. Since I have my email configured to route to our help desk system, this triggers an automatic response with a ticket number and details. As a result, your system generates a new request and sends it back to us via support@dnsfilter.zendesk.com, creating an unnecessary loop.
To resolve this, I suggest using a non-reply email address, such as no-reply@netalerts.io, for outgoing whitelisting requests. This would prevent help desk systems from automatically responding and creating a feedback loop.
Minetta Gould
launched
This one’s already been addressed! Whitelisting request emails now come from a no-reply address to prevent those help desk feedback loops. Closing this out as complete — thanks for flagging it back when it was an issue.
Jonathan Bullock
We had the same issue but were able to exclude this email from receiving ticket alerts. Also it sounds like your own ticketing system might have an unnecessary ticket loop at a no-reply email might be a good idea for that system also.
Might be helpful to include a link in the footer so the support@ eamil for DNSFilter support is easily accessible for people to reach out for help.