User-friendly Reports - List of sites that were blocked | Voters

User-friendly Reports - List of sites that were blocked

Teresa Newsome

Most of our customers struggle to understand the Reporting in the dashboard. They complain that it is too technical. Can you provide a more 'user-friendly' email notification report that just shows what sites were attempted to be accessed and blocked. Maybe the categories as well.

July 12, 2023

Steve Staden

Teresa Newsome there is the DNS Protection Summary from Scheduled Reports that may be better to use - https://help.dnsfilter.com/hc/en-us/articles/10490989941779-Getting-Started-with-Scheduled-Reports. It is more based on the threat and content categories. Let us know what you think.

Teresa Newsome

Steve Staden:

Thank you for your response and sharing this idea. Yes, I have tried sending the Scheduled Reports. Although, I hear complaints that the reports show what categories were blocked instead of a list of sites. I should explain that our customers are not businesses, instead they are individuals using their personal devices and who request filtering for online addiction issues to adult content and/or to keep their children safe online. It is parents and accountability partners who struggle to understand the dashboard reporting.

Steve Staden

Teresa Newsome: Thank you for the clarification.