Feature Requests

Let us know what feature you'd like to see!
What do the statuses mean?
Under Review = Expected to enter the queue
Up Next = Work starts in <60 days
Developing = Launching in <90 days (unless noted)

ServiceNow Integration

Ticketing integration. Generate cases from user reports on the block page, rather than sending an email. As well as identify end users from the block page submission and associate the case with the contact/user in ServiceNow. Standalone integration without Zaiper is preferred

DocBee Issue-Tracking-System (ITS) Ticketing Help Desk System Integration

What do you think about integrating the DocBee tool which is used by most partners of the SYNAXON group ( https://synaxon.ag/angebotsportfolio/unsere-verbundgruppen/ )? You may find details on https://pcs.docbee.com/restApi/v1/documentation or ask me to enable a contact.